Primary care
Measuring quality
We group the data for measuring primary care quality into the following quality domains:
- Getting care and information: measures access to care, such as time in the waiting room and appointment scheduling.
- Care and communication: measures physician/staff communication and satisfaction with quality of care.
- Staying healthy and care for illness: measures preventive service treatments and care for acute conditions, such as colds and sore throats.
- Care for chronic conditions: measures care for specific chronic conditions, such as diabetes care.
- Health information technology and generic prescribing: measures health information technology capabilities to improve safety and experience, measures of medication safety and use of safe effective generic drugs.
Getting care and information
- Convenient appointments1,2
- Seeing the doctor of your choice1,2
- Getting an appointment for routine care1,2
- Getting an appointment for illness or injury1,2
- Waiting in the reception area1,2
- Waiting in the exam room1,2
- Information by phone during clinic hours1,2
- Information by phone after clinic hours1,2
Care and communication
- How well doctor and staff listen1,2
- Time with the doctor1,2
- Explanations about tests or procedures1,2
- Willing to recommend1,2
Staying healthy and care for illness
Adult
- Preventive care3
- Alcohol assessment3
- Healthy weight3
- Care for back pain7
- Colorectal cancer screening5
- Monitoring high blood pressure medications6
- Monitoring diuretic medications6
- Care for brochitis4
Child
- Preventive care3
- Immunizations4
- Healthy weight plotted or percentile3
- Care for a cold4
- Care for a sore throat4
Care for chronic conditions
- Optimal depression3
- Optimal diabetes5
- Optimal vascular disease5
- Chronic obstructive pulmonary disease breathing tests5
- High blood pressure4
Health information technology and generic prescribing
Health Information Technology8:
- Electronic health record8
- Computerized test results8
- Health problems and doctor orders8
- Preventive care reminders and data8
- Electronic prescribing8
- Sending data to affiliated hospitals8
- Sending data to hospitals outside of system8
Medications
- Prescribing generic medications3
- Explanations about medications1
- Explanations about medication side effects1
Safety assessment survey:
- Safety culture9
- Safe use of sample medications9
- Safe use of anticoagulation medications9
- Safe use of abbreviations9
- Refilling medications safely9
- Controlled substances9
Sources:
- 2012 Consumer Choice Adult Survey - Published November 2012; Members as of May 2012
- 2012 Consumer Choice Child Survey - Published November 2012; Members as of May 2012
- HealthPartners 2012 Clinical Indicators Report - 2011/2012Results
- Minnesota Community Measurement 2012 Health Care Quality Report; 2011 Dates of Service
- Minnesota Community Measurement 2012Direct Data Submission Results; 1/1/2012 - 12/31/2012 and 7/1/2011 - 6/30/2012 Dates of Service
- HealthPartners Annual Monitoring for Patients on Persistent Medications; January 1, 2012 through December 31, 2012
- HealthPartners Acute Low Back Pain Composite Measure; January 1, 2012 through December 31, 2012
- Minnesota Community Measurement 2013 Health Information Technology Survey; Administered February 15 to March 15, 2013
- HealthPartners Clinic Safety Assessment Survey; Administered June, 2013