Hospitals
Measuring quality
Patient Experience
Hospital consumer assessment of health care providers and systems:
- How do patients rate the hospital overall?1
- How often did doctors communicate well with patients?1
- How often did nurses communicate well with
patients?1 - How often did patients receive help quickly from hospital staff?1
- How often did staff explain about medicines before giving them to patients?1
- How often was patients pain well controlled?1
- How often was the area around patients’ rooms kept clean?1
- How often were patients’ rooms and bathrooms kept clean?1
- Were patients given information about what to do during their recovery at home?1
- Would patients recommend the hospital to friends and family?1
Helping patients get better
Medical care:
- Heart attack3
- Heart attack death rate4
- Returning to the hospital for heart attack4
- Heart failure3
- Heart failure death rate4
- Returning to the hospital for heart failure4
- Pneumonia3
- Pneumonia death rate4
- Returning to the hospital for pneumonia4
- Preventing surgical care infections3
- Bed sores2
Obstetrics care:
- Delivery with instrument2
- Delivery without instrument2
Surgical care:
- Repairing heart valves2
- Abdominal aortic aneurysm repair2
- Abdominal aortic aneurysm repair mortality2
- Heart bypass surgery2
- Heart bypass surgery mortality2
- Angioplasty2
- Angioplasty mortality2
Sources:
- CMS Hospital Compare - July 2011 to June 2012 HCAHPS measures results
- Minnesota Community Measurement October 2011 to September 2012Hospital Outcomes of care results.
- JCAHO - October 2011 to September 2012 Reported National Results
- CMS Hospital Compare - July 2008 to June 2011 Outcomes measures results